Laundry orders are delivered within 72 hours under regular service.
Dry cleaning garments are delivered within 120 hours under regular service.
Express or urgent delivery is available at an additional charge.
Free pickup and delivery apply to orders meeting the minimum order requirement, as defined by the store.
While every effort is made to deliver garments on time, delays may occur due to unforeseen circumstances. Customers will be informed in such cases.
Customers are requested to inspect all garments at the time of delivery.
Wet & Dry Laundry is not responsible for issues related to color fastness, color bleeding, shrinkage, damage to embellishments, embroidery, buttons, or trims during the cleaning process.
All garments are processed at the customer’s own risk.
Stain removal is carried out with utmost care; however, complete removal of all stains is not guaranteed, especially for old or stubborn stains.
Wet & Dry Laundry will not be responsible for garments not collected within 15 days from the scheduled delivery date.
We accept no liability for loss or damage caused by fire, theft, burglary, or natural events beyond our control.
Garment pricing may vary based on fabric type, condition, and complexity. Prices displayed are indicative and subject to final assessment.
Cleaning methods are selected by our professionals and may include wet wash, soft wash, dry cleaning, and fabric-specific technologies.
Prices may vary by location or service area.
Wet & Dry Laundry reserves the right to update prices, services, and terms without prior notice.
Any disputes shall be subject to the jurisdiction of the competent courts in Saudi Arabia.
Garment images may be used for quality control or promotional purposes, unless the customer objects in writing.
Wet & Dry Laundry is committed to protecting your privacy. We collect and use customer information only for service-related purposes through sources such as in-store registration, mobile platforms, website forms, or customer support.
By providing your personal information, you consent to its use for the following purposes:
Order processing and status updates
Pickup and delivery coordination
Sharing service updates, offers, and promotions
Customer support and service improvement
Feedback and quality research
We may contact you through:
Phone calls
WhatsApp messages
SMS
Direct notifications
Your personal information is never shared with third parties without consent, except where required by law.
Our Garment Protection Program safeguards customers against loss or damage during processing, subject to the following conditions:
Eligible customers may receive a refund up to a defined multiple of the garment’s processing value, in case of verified damage or loss.
In the event of a refund, the disputed item may be retained by Wet & Dry Laundry.
Free reprocessing is offered in case of verified quality issues.
This program may be offered as a promotional benefit and may apply only to selected orders or payment methods.
The garment value refers to the processing cost after applicable discounts, as per the invoice.
All issues must be reported within 7 days of delivery. Complaints raised after this period will not be eligible.
Customers must inspect garments at the time of delivery.
All disputes related to this program fall under the jurisdiction of Saudi Arabian courts.
